POLICIES

 

PROCESSING 

Natural/613 units: Please allow 1–3 business days for processing.

Colored units: Please allow 4–5 business days for processing, as these require additional customization time.

Processing Time Is The Time It Takes For Us To Prepare Your Order. 

Shipping Time Is The Time It Takes For Your Order To Be Delivered To You Once It Has Been Processed. 

 When you place an order, it won’t be put in until our nighttime—which is China’s morning. For example, our Tuesday night is China’s Wednesday morning. The only day units will not be put in that same night is Saturday—Saturday is China’s Sunday, and the factories are closed. So any orders placed on Saturday will be processed Sunday night instead.

Shipping 

Preorders and on-hand units shipping fees are both $15. On-hand shipping is if you stay outside of the Tampa area, and on-hand delivery/pickup is for the Tampa area. 

All orders are shipped via FedEx, unless otherwise stated. This applies to both preorders and on-hand units.

For preorders and on-hand units, express is used, with a delivery time of 2–3 business days.

  • Shipping Fee: $15 for both preorders and on-hand units.

  • On-hand units ship the same day if ordered before 6:00 PM (EST).

  • We do not offer overnight shipping on pre-orders. All pre-orders are made to order by our supplier and require standard processing times.

  • Overnight shipping is available for on-hand inventory at a flat rate of $70.

DELIVERY & On Hand Delivery/Pickup

Delivery and pickup are free and should only be selected if you stay in the Tampa area and are ordering an on-hand unit only.

REFUND POLICY

Due to the nature for our products all sales are FINAL. If you have any discrepancies or concerns you must contact our customer service within 24-48 hours after receiving your order.

*ALL SALES ARE FINAL, NO REFUNDS*

All sales are final no exchanges or refunds due to COVID health concerns . All orders will require a signature for delivery .

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

Due To The nature Of the product returns can not be accepted.

When Placing A Order:

Billing and shipping address must match.

Full name, phone number, and email are required on all orders.

All off-site payments (Cash App, Zelle, PayPal, or cash) must be paid in full — no exceptions.

If you didn’t pay for your order or used someone else’s card, do not place an order.

 ONCE THE ORDER HAS BEEN PLACED. THE SHIPPING ADDRESS ON CANNOT BE CHANGED! NO EXCEPTIONS