POLICIES

 

SHIPPING POLICY

PROCESSING AND SHIPPING:

Natural/613 units: Please allow 1–3 business days for processing.

Colored units: Please allow 4–5 business days for processing, as these require additional customization time.

Processing Time Is The Time It Takes For Us To Prepare Your Order. Keep In Mind Processing Time Fluctuates Based On Season.

Shipping Time Is The Time It Takes For Your Order To Be Delivered To You Once It Had Been Shipped. Shipping Speed Varies Based On Shipping Selected At Checkout.  

Orders Are Shipped Via USPS/UPS/Fed Ex/ DHL. Once Your Order Is Shipped, You Will Receive Tracking Details Via Email. Please Allow 24-48Hrs For Tracking To Update.

If your order is returned to us you will be subject to a reship fee.

The best day to order any Natural or 613 unit is Friday. Units ship out Sunday night, which is Monday morning in China, and you’ll receive your order by Tuesday or Wednesday. When you place an order, it won’t be put in until our nighttime—which is China’s morning. For example, our Tuesday night is China’s Wednesday morning. The only day units will not be put in that same night is Saturday—Saturday is China’s Sunday, and the factories are closed. So any orders placed on Saturday will be processed Sunday night instead.

Shipping Options & Tariff Notice

Due to a recent tariff increase, a $10 fee has been added to the shipping price. As a result, the new balance is $22. This updated rate applies to all preorders, bundles, wigs, and closures.

Express Shipping – $22 (Delivery within 2–3 Business days)

Please Note:

Shipping speed is calculated after your order has been processed. This is for preorders only.

We do not offer overnight shipping on pre-orders. All pre-orders are made to order by our supplier and require standard processing times.

However, overnight shipping is available for on-hand inventory at a flat rate of $65.

DELIVERY 

Customers are responsible for tracking their package once we ship it. If your order has not been delivered within two weeks after placing the order, please inform us promptly. Please note that we cannot be held responsible for undelivered packages after two weeks from the order date. It is your responsibility to track the order and notify us immediately of any issues. Signature is required for all deliveries.

ONCE THE ORDER HAS BEEN PLACED. THE SHIPPING ADDRESS ON CANNOT BE CHANGED! NO EXCEPTIONS

FOR ON-HAND ORDERS

You have 2 options:

Option 1

Shipping Worldwide – This is for customers who are not local to the Tampa area or are out of state or county.

Standard Shipping (2–4 Business Days) – $12.00

Overnight Shipping (Order by 6 PM) – $65.00

Option 2

 Pick-Up/Delivery Locally – If you’re in the Tampa area, you can contact us to arrange a local pick-up or delivery.

Text: 813-786-2972

DM us on Instagram: @thelacelxb

Email: thelacelxb@gmail.com

Note: All local deliveries have a $10 delivery fee.

REFUND POLICY

Due to the nature for our products all sales are FINAL. If you have any discrepancies or concerns you must contact our customer service within 24-48 hours after receiving your order.

*ALL SALES ARE FINAL, NO REFUNDS*

All sales are final no exchanges or refunds due to COVID health concerns . All orders will require a signature for delivery .

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

Due To The nature Of the product returns can not be accepted.

When Placing A Order:

Billing and shipping address must match.

Full name, phone number, and email are required on all orders.

All off-site payments (Cash App, Zelle, PayPal, or cash) must be paid in full — no exceptions.Signature is required for all deliveries.

If you didn’t pay for your order or used someone else’s card, do not place an order.